Opening or Reactivating Your Account
Opening or reactivating your account is fast and free. All you’ll need is a unique email address we can reach you at. Once that’s verified, you’re good to go. No credit card required.(You must still have access to your email address in order to reactivate.)
Creating Your First Site
1. Enter Web Content and Menu
2. Personalize the Site
3. Preview the Site
4. Choose a Plan
5. Launch the Site
How Billing Works
We made billing a worry-free, forget-proof affair. Each of your locations are billed separately on their own plans. Payments are processed automatically on the same day of each month, starting one month after you enroll in the plan.
Things happen. We’re understanding about payment problems. If your payment is ever late or rejected, here’s what to expect:
- No failed transaction fees
- No late fees
- No service disruption for 45 days
- No judgment or hurt feelings
If you ever need help getting your payments back under control, let us know what’s going on and we’ll do what we can.
Requesting a Feature
OK, here’s the scoop: We’re hard at work developing the next generation of your site. But we don’t typically comment on our plans for future upgrades because we believe it’s much more fun to surprise you with great stuff and then watch the copycats scramble to imitate us. (It’s really not just to be mean!)
The consequence of our approach is that if you share with us a great idea for a new feature or service, we really can’t give you any kind of definitive reply. And there’s another issue that’s probably obvious to you, but our lawyers tell us we still need to say it explicitly: Any information you provide us, regardless whether you indicate otherwise, in no way awards you any degree of rights, exclusivity or expectation of compensation. If you want to get paid for your ideas, you’re better off applying for a job with us! :-)
However, understanding and agreeing to the above statements, if you still want to share such information with us, you may do so using this form. Again, we strongly encourage you to use this form solely to communicate concerns or problems you’re experiencing with your site or our service.
Understanding Guest Analytics
We made it....
Printing a Menu
We made it....
Managing Multiple Locations
* can (and should) all be done from one account * grouped by location name Importing and Exporting
Offering a Site in Multiple Languages
We made it....
Referring a Friend
We don’t have a marketing budget, so word-of-mouth means the world to us. It’s the best compliment we can get, not to mention it keeps our lights on. Our referral program is set up to show our thanks for your advocacy.
When you want to refer a friend to us, simply have them visit your site, scroll to the bottom and click on the Cosmic Cube. They’ll be directed to the Cosmic Blocks site where they can sign up for a free account. If your friend enrolls in a plan for at least one month, you’ll both receive a $75 credit toward your next statement(s).Some restrictions apply: The referred friend must not have an active or previously active account and the referred location must not have been previously referred. If you have more than one location, you might be wondering “Can I refer myself?” The answer is YES and it’s automatic when you enroll in a new location from your existing account.
Checking System Status and Uptime
We monitor our servers 24/7 and, when it comes to our customers’ sites, we proudly display our uptime in real-time, for the public. Follow this link to see our recent system status and uptime reports: http://www.cosmicblocks.com/status/We guarantee 99% uptime each month or your next month’s free.
We take lots of precautions so you won’t be inconvenienced by system outages and downtime. Yet with technology— it’s always a looming risk. We operate on several systems, from your site and your account portal to our site and even our system-status system. Any part has an inherent risk of experiencing technical difficulties! The good news is that we’ve made these systems independent, so that if one thing breaks, the whole service doesn’t collapse like a house of cards.
Upgrading Your Site to the Latest Stage
Free site upgrades are a huge advantage of working with us. Some upgrades are small– meant to fix bugs or improve performance. These take effect behind the scenes automatically, so there’s no action required on your part. Of course, some upgrades are big. When we’re about to roll out exciting new capabilities and shiny new designs, we’ll write you an email inviting you to tune into our keynote video. What we won’t do is change your site behind your back. We’ll notify you in your account portal when your sites are ready to upgrade. And we’ll wait for your permission.
Upgrading, Downgrading or Canceling a Plan
We made it easy to switch or cancel plans for any location, at any time. Just log into your account portal and select the location you want to change. Then under “Plans” choose the desired plan or choose “Cancel Plan”. In any case, your location info will be preserved and you’ll receive a prorated bill for the month.
Closing Your Account
Too many companies view account closure as a hostile act. So they do everything in their power to make the process a slog. Not us. We understand there are many reasons a great customer like you may one day wish to leave us: Closing up shop, retirement, and yes– even going through a no-good, dirty-rotten competitor. In any case, we make it simple. Just log into your account portal, tap “Users”, select yourself from the list and tap “Close Account”.
When you close your account, it becomes deactivated. Your information will be preserved for a minimum of 30 days, but if you wish to re-open your account, you’ll be required to sign up and verify your email address again as a security precaution.
If you are the sole authorized user, for one or more locations, those subscriptions will be cancelled. However, if you share access to any locations, those location subscriptions will remain active. Thus, if you want to cancel subscriptions for any locations to which you share access, you should do so before cancelling your account.
- For more about us, our philosophy and our activities, read our blog.
- Subscribe to our Youtube channel for our upgrade keynotes and other videos.
- For updates and useful info for restaurants, like our Facebook page.
- Follow our Twitter page for customer shoutouts and the latest in our world.
- For awesome photos featuring our customers, check out our Instagram page.
- Check out our website for info about our product and support features.
- For profiles of our team members, meet our team.
- Click here for info about our terms of service.
- Click here for info about our referral policy.
- For info about our refund policy, click here.
- Click here for info about our copyright policy.
- If it all looks so overwhelming, watch a cute video of a hedgehog unfurling.